Nextiva Named a Strong Performer in the 2025 Gartner® Peer Insights™ ‘Voice of the Customer’ for Contact Center as a Service

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Nextiva, a leading provider of cloud-based customer experience management solutions, today announced it has been recognized as a Strong Performer in the 2025 Gartner® Peer Insights™ “Voice of the Customer” for Contact Center as a Service (CCaaS). Based entirely on verified customer reviews, in our opinion, this distinction reflects Nextiva’s strong performance across deployment, support, and overall experience as judged by real-world users navigating today’s rapidly evolving contact center landscape.

The Gartner® Peer Insights report collected reviews from 28 users and the scores are based on their feedback: Here is a breakdown of each category:

• 4.8★ Deployment Experience
• 4.7★ Sales Experience
• 4.6★ Support Experience
• 82% of customers said they would recommend Nextiva

“What makes this recognition so impactful is that it’s driven entirely by the voices of our customers,” said Yanvi Masjedi, Nextiva CMO. “It reflects not only the trust they place in us today, but also how our platform, services, and people are helping them simplify complexity, scale with confidence, and prepare for the next generation of customer engagement. As AI reshapes how businesses operate, we’re focused on delivering solutions that are easy to use, bring all your data together, and show results fast because buyers need more than just promise; they need proof.”

This recognition comes at a time when customer experience leaders are under pressure to adopt agentic AI quickly, improve automation, and keep operations running smoothly. According to the latest research, AI success starts with the right foundation: clean, trusted data, flexible systems, and platforms people actually believe in.

In our opinion, Nextiva scores for its deployment services, ensures fast, low-friction onboarding, and for its pragmatic approach to innovation—prioritizing features that solve real customer problems. We feel these scores position the company to support organizations looking to move quickly without sacrificing reliability or trust.

As organizations seek future-ready CCaaS platforms that can scale with customer expectations, Nextiva’s recognition in the Gartner® Peer Insights report provides trusted, third-party validation grounded in real-world performance.

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Nextiva.

About Nextiva

Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Nextiva was established in 2008 and is headquartered in Scottsdale, Arizona. Discover more at www.nextiva.com.