800.com Launches Enhanced Caller ID So Businesses Can See Who’s Calling as the Phone Rings

NEW YORK--(BUSINESS WIRE)--800.com, the business phone platform trusted by thousands of small and midsize businesses, introduces Enhanced Caller ID. This new feature provides real-time caller information as soon as a phone call or text message is received, instantly giving businesses valuable insight into every inbound call or text.

This new feature provides real-time caller information as soon as a phone call or text message is received, instantly giving businesses valuable insight into every inbound call or text.

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Many small businesses rely on the phone as their primary lead source, yet they often answer calls blindly. With Enhanced Caller ID, 800.com allows them to qualify leads and take action immediately, improving communication, conversion speed, and customer experience.

“You don’t have to guess who’s calling anymore,” said Tom English, VP of Marketing at 800.com. “You see the name, address, and number while the phone is ringing. That kind of visibility gives businesses a real-time advantage. They can prioritize calls, avoid spam, and create a better customer experience from the first touch.”

Top Benefits of Enhanced Caller ID

• See name, number, and primary household address instantly while the phone rings or an SMS arrives
• Access additional contact details, including email for over 50% of inbound callers
• Follow up across channels like email, phone, SMS, or direct mail using enriched data
• Export caller information to your CRM, email tools, or ad platforms
• Instantly spot spam, spoofed, or out-of-area calls or texts

Now available to all 800.com customers, Enhanced Caller ID instantly displays this contact data directly in their 800.com dashboard. The feature requires no setup and works with every plan. Whether teams answer calls live or follow up to voicemails, they know who they’re speaking to every time.

Enhanced Caller ID turns every call into a contact with real context. Instead of just seeing a number, businesses gain actionable data they can use across sales, support, and marketing. It’s especially valuable for local service providers, agencies, and anyone managing high call volume.

“There’s no setup or learning curve,” added English. “You just start seeing more about every caller instantly.”

Enhanced Caller ID is live today and can be activated from the 800.com dashboard with one click.

Learn more: www.800.com/features/enhanced-caller-id