Alorica Shares 2025 Year-End Highlights, Reporting Top-Ranking Performance Across the Industry and Record-Breaking Social Impact Around the Globe

IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a global leader in customer experience (CX) and digital transformation services, announced that it closed out 2025 with industry‑leading performance, the most-awarded digital innovation and massive global expansion, along with outstanding results stemming from its talent enrichment programs. As part of its Corporate Social Responsibility initiative, the company also released the annual impact report for its employee-led nonprofit, Making Lives Better with Alorica, which celebrated its 10-year milestone by reaching its $10 million fundraising goal last year.

“2025 was the year Alorica’s operational excellence clearly set us apart,” shared Max Schwendner, Alorica’s Co-CEO. “Nearly all our clients ranked us first or second among their CX providers, making Alorica the highest-rated player across the entire industry. At the same time, we grew EBITDA by 15%, improved margin quality, reduced leverage and expanded strong demand across key global markets. That combination of financial strength and top-tier performance positions us exceptionally well for continued growth.”

Alorica demonstrated its technological prowess through Alorica IQ, the company’s innovation engine for AI‑powered customer engagement and analytics. The majority of new logo opportunities in 2025 included an Alorica IQ component—such as evoAI, Alorica ReVoLT, Alorica Analytics and CX2GO®. These digital solutions led to clients achieving meaningful improvements in speed, accuracy, efficiency and customer satisfaction, along with Alorica winning eight global technology and innovation awards.

The company’s 2025 growth trajectory was fueled by significant expansion in key regions, including tripling growth in Egypt, nearly doubling in India, and across burgeoning markets in the Philippines. These developments reflect Alorica’s disciplined approach to strengthening its global footprint by prioritizing regions that consistently deliver exceptional results.

Investment in talent and culture remained central to the company’s strategy. Employees completed 150,000+ courses through Alorica University, the company’s professional learning platform. Alorica also reached an above-industry-standard global employee satisfaction score of 83, with operations in Colombia leading the company at 94; earned multiple Great Place to Work® certifications across Latin America, the Philippines and India; and continued its commitment to creating an inclusive environment through TIDE, its global culture and diversity program.

Alorica’s commitment to purpose-driven initiatives continued through its non-profit partner, Making Lives Better with Alorica (MLBA). Powered by employee-led chapters across all 16 countries where Alorica operates, MLBA has partnered with over 600 nonprofits and awarded more than 15,000 grants since inception providing direct support to employees and communities facing medical emergencies, housing instability, natural disasters and other crises. In the newly-published 2025 MLBA Impact Report, Alorica highlights measurable outcomes from its community engagement activities and recognitions, such as the Silver Stevie® Award for Innovative Achievement in Corporate Social Responsibility in the Philippines.

“With top‑of‑the‑stack performance across programs, accelerated growth in high‑performing regions, and innovative AI‑enabled vertical solutions, Alorica enters 2026 with tremendous momentum. The company remains diligent and confident in delivering digital-first, people-focused customer experiences at scale while investing in the right innovation, people development and community support to make the greatest impact worldwide,” said Mike Clifton, Alorica’s Co-CEO.

About Alorica

Alorica is a global leader in customer experience and digital transformation services, empowering brands worldwide to create meaningful connections with their customers. With 100,000+ solutionists across 16 countries, the company draws on 25+ years of deep managed services expertise and performance excellence—combined with advanced analytics, automation and AI-enabled capabilities—to build long-term customer loyalty and drive operational efficiency. Alorica reinforces its commitment to a people-focused culture through its industry‑leading employee satisfaction scores, Great Place to Work® certifications, and employee‑led nonprofit, Making Lives Better with Alorica (MLBA). For more information, visit www.alorica.com.