HungerRush Expands AI Capabilities with AI Reply for Feedback

HOUSTON--(BUSINESS WIRE)--HungerRush, the leading provider of restaurant technology solutions, announced the launch of AI Reply within the HungerRush Feedback tool as a step forward in creating a smarter future for restaurant technology. This new enhancement harnesses artificial intelligence to generate professional, brand-aligned responses to guest feedback instantly, allowing restaurant operators to engage faster, more effectively, and with greater consistency.

AI Reply is designed to help restaurants seamlessly manage online guest interactions by crafting thoughtful, ready-to-send responses. Paired with the new “Match My Brand” brand voice matching capability, responses automatically align with the restaurant’s unique voice, ensuring that every message reflects its tone, personality, and customer service philosophy. Whether handling a positive review or addressing concerns as soon as possible, AI Reply ensures that restaurants can respond with speed, professionalism, and authenticity.

"In today’s fast-paced digital world, guests expect timely, personalized engagement. With AI Reply and Match My Brand, we’re giving restaurant operators a seamless way to interact with guests—without adding to their already full plates," said Matt Volpe, Head of Value-Add Services Products at HungerRush. "This is a continuation of our commitment to bringing AI solutions to HungerRush customers, making operations more efficient and enhancing the guest experience."

A Smarter Future for Restaurant Technology

As the industry rapidly evolves, restaurants must adapt to a world where technology isn’t just a tool—it’s a competitive necessity.

“The POS system is the central nervous system of restaurant operations—powering everything from ordering to marketing, customer engagement, scheduling, inventory, and more,” said Eran Hollander, Chief Product Officer at HungerRush. “But technology alone isn’t enough. At HungerRush, we are deeply committed to understanding the unique strengths and challenges of our customers and providing them with solutions that truly support their success. AI isn’t just the future; it’s the present, and we’re bringing it to restaurants in ways that enhance their workflows, amplify their expertise, and improve the guest experience to help them thrive in an industry that’s evolving faster than ever.”

For more information or to sign up, visit hungerrush.com.

About HungerRush

HungerRush is a leading provider of integrated restaurant technology solutions, serving restaurants of all sizes and cuisines – from small businesses to large multi-location brands. The flagship POS Platform is a comprehensive cloud-based restaurant management system tailored to quick-service, fast-casual restaurants, that seamlessly integrates digital ordering, delivery, customer engagement, kitchen operations, reporting and management processes, marketing, and payment processing. The Menufy All-in-One Online Ordering Platform offers a comprehensive solution that integrates online ordering, search optimization, reputation management, loyalty, marketing, and delivery for restaurants of all sizes and cuisines. HungerRush provides flexible software to empower restaurant operators with a deeper understanding of guests, greater control over operations, and the tools to grow their business. Visit HungerRush.com to learn more.