New Data Indicates Industry-wide Surge in Patient Self-Scheduling Adoption

ATLANTA--(BUSINESS WIRE)--Relatient, the leading patient scheduling platform, reports a year-over-year increase in the adoption of intelligent self-scheduling tools among healthcare organizations of all sizes. Relatient’s self-scheduling tool, Dash Self, has seen a 53% YoY increase in implementations across healthcare organizations, while the tool facilitated 30% more patient-booked appointments in 2024, compared to the previous year.

In 2024, Relatient supported healthcare organizations of all sizes, including hospitals and health systems, specialty practices, management services organizations (MSOs), physician practice management (PPM) groups and more, with solutions designed to simplify patient scheduling and engagement. These organizations and their patients managed over 150 million appointments in 2024 through a combination of these tools, reflecting a significant shift toward more efficient, patient-centered care. Alongside this strong volume, Relatient data finds improved operational outcomes for organizations leveraging these capabilities:

• 50% decrease in no-show rates when appointments are scheduled through Self.
• Self-scheduling tools reduce canceled appointments by 21%, with an almost 30% reduction for established patients.
• Organizations using centralized scheduling saw an average 10% increase in provider utilization.
• Appointments scheduled through centralized scheduling have a 21% higher completion rate compared to those scheduled in the EHR.

“The rapid rise in adoption of self-scheduling tools highlights a critical shift in healthcare—these solutions have moved from being optional to a necessity. Patients and healthcare organizations are increasingly embracing modern self-service tools, making outdated, manual scheduling and registration processes unsustainable,” said Jeff Gartland, CEO of Relatient. “These patient-driven access tools have become more than just a convenience or a luxury—they’re foundational. By this time next year, organizations that embrace modernization will be in a prime position to exceed patient expectations.”

Relatient’s platform simplifies the patient journey by allowing users to book an appointment in less than 90 seconds, balancing the convenience patients expect with the precision providers need. New patients, specifically, find self-scheduling options more appealing:

• 65% of appointments booked through online self-scheduling are for new patient appointments.
• Larger provider groups and health systems using Relatient’s tools experience a 47% higher new patient acquisition rate.
• Specialty practices can see new patient rates increase 3x or more.

About Relatient, Inc.

Relatient, Inc., is the premier provider of intelligent patient scheduling and engagement technology, leveraging a data-led approach to enhance access to care. Each year, the platform engages with over 50 million unique patients on behalf of provider groups and health systems nationwide. These solutions drive operational efficiency, increase appointments, reduce no-shows, expedite patient payments, and boost patient satisfaction, all while supporting better health and care quality initiatives. For more information, visit: http://www.relatient.com.