UPMC Goes All-In on Abridge, Scaling AI Platform Enterprise-Wide

PITTSBURGH--(BUSINESS WIRE)--UPMC is expanding Abridge enterprise-wide, cementing a longstanding partnership forged in Pittsburgh that has scaled from a small pilot to thousands of clinicians using Abridge to document the care they deliver to millions of patients each year.

Abridge, the leading ambient AI platform for clinical conversations, was co-founded by Dr. Shiv Rao, a practicing cardiologist at UPMC. This moment brings the story full circle: a clinician-founded company that started with a vision inside UPMC will now serve more than 12,000 clinicians across the system by 2026. UPMC’s reach includes more than 40 hospitals and 800 outpatient sites across Pennsylvania, New York, Maryland, and internationally.

UPMC's expansion is part of a broader movement across more than 200 health systems embracing Abridge to power the future of intelligence at the point of conversation.

“At UPMC, we adopt technology that solves problems. The reason Abridge has scaled so rapidly is because we have clinicians validating the output. Abridge provides accurate notes, freeing our clinicians to fully connect with patients in the exam room while saving time charting in the evenings,” said Chris Carmody, senior vice president and chief technology officer at UPMC. “From this scientifically rigorous, validated foundation, we will continue to innovate new ways to improve downstream workflows for clinicians, patients and the health system more broadly.”

Abridge is live at UPMC in over 44 specialties, including oncology, OB/GYN, cardiology, and neurology. The partnership has been particularly transformational in pediatrics, where clinicians have adopted Abridge because of how it fits into real-world workflows at UPMC Children’s Hospital of Pittsburgh.

“In pediatrics, we often have to retrofit technology designed for adult patients into our specialized workflows, but this is not the case with Abridge,” said Dr. Srinivasan Suresh, chief medical information officer at UPMC Children’s Hospital of Pittsburgh. “We’re already seeing operational benefits with accurate, compliant notes and reduced administrative burden, and we’re excited about what the future holds.”

Before co-founding Abridge, Rao was an executive vice president at UPMC Enterprises, the innovation, commercialization, and venture capital arm of UPMC. UPMC Enterprises was an original investor in Abridge in 2018 and one of the first hospital systems to pilot the technology.

"From day one, this has been a deeply personal journey," said Dr. Shiv Rao, CEO and co-founder of Abridge. "It is an immense privilege to see Abridge integrated and in use at the system where I trained and see patients. We’ve come so far, and I can’t wait to go deeper as we transform the healthcare experience at the point of conversation.”

About UPMC

UPMC is a world-renowned, nonprofit health care provider and insurer committed to delivering exceptional, people-centered care and community services. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is shaping the future of health through clinical and technological innovation, research, and education. Dedicated to advancing the well-being of our diverse communities, we provide nearly $2 billion annually in community benefits, more than any other health system in Pennsylvania. Our 100,000 employees — including more than 5,000 physicians — care for patients across more than 40 hospitals and 800 outpatient sites in Pennsylvania, New York, and Maryland, as well as overseas. UPMC Insurance Services covers more than 4 million members, providing affordable, high-quality, value-based care. To learn more, visit UPMC.com.

About Abridge

Abridge was founded in 2018 to power deeper understanding in healthcare. Abridge is now trusted by more than 200 of the largest and most complex health systems in the U.S. The enterprise-grade AI platform transforms medical conversations into clinically useful and billable documentation at the point of care, reducing administrative burden and clinician burnout while improving patient experience. With deep EHR integration, support for 28+ languages, and 50+ specialties, Abridge is used across a wide range of care settings, including outpatient, emergency department, and inpatient.

Abridge’s enterprise-grade AI platform is purpose-built for healthcare. Supported by Linked Evidence, Abridge is the only solution that maps AI-generated summaries to source data, helping clinicians quickly trust and verify the output. As a pioneer in generative AI for healthcare, Abridge is setting the industry standard for the responsible deployment of AI across health systems.

Abridge was awarded Best in KLAS 2025 for Ambient AI in addition to other accolades, including Forbes 2025 AI 50 List, TIME Best Inventions of 2024, and Fortune’s 2024 AI 50 Innovators.