Northwell Health to Use Abridge to Ease Clinicians’ Workload With Ambient AI Technology

NEW YORK & PITTSBURGH, Pa.--(BUSINESS WIRE)--Northwell Health, the largest not-for-profit health system in the Northeast, announced today its plan to deploy Abridge's ambient artificial intelligence (AI) platform across its 28 hospitals to improve clinical documentation of patient conversations as part of its system-wide digital transformation.

Northwell Health, which serves over 3 million patients annually with 20,000 physicians and 22,000 nurses across its hospitals and 1,000 outpatient facilities in New York and Connecticut, selected Abridge’s ambient AI platform for its ability to scale and support health systems to ease administrative burdens for providers. This year, as Northwell undertakes one of the largest Epic Systems electronic health record implementations in the country, Abridge technology will help support clinicians across many workflows, and continue to scale as the rollout progresses.

“As we transform care delivery at scale, we are focused on how ambient AI can reimagine the experience for both patients and clinicians,” said Kristin Myers, MPH, executive vice president and chief digital officer at Northwell Health. “By leveraging Abridge’s enterprise-grade technology and expertise, we’re ensuring our transformation remains centered on what matters most—improving patient care and supporting the clinicians who deliver it.”

Abridge’s AI transforms medical conversations into clinically useful and billable documentation during patient conversations. The Abridge AI platform is designed to support clinicians across outpatient, inpatient, and emergency department settings, supporting 55+ specialties and 28+ languages. This year alone, Abridge will support clinicians across more than 50 million medical conversations helping to reduce burnout by up to 67%, according to a study published in the Journal of the American Medical Informatics Association.

“Physician wellness and resiliency is one of the most essential issues facing healthcare today and promoting it requires redesigning how we work,” said Jill Kalman, MD, executive vice president, chief medical officer and deputy physician-in-chief at Northwell Health. “The patient and clinician interaction is precious and time is an invaluable resource. By reducing documentation burden, Abridge will help our clinicians return to what they do best: caring for our patients.”

“Northwell is shaping the future of healthcare, and it’s a privilege to help power that future from the ground up, starting at the point of conversation,” said Dr. Shiv Rao, CEO and co-founder of Abridge and a practicing cardiologist. “We’re going deep together and clinical documentation is just the start of the transformation.”

Abridge is also exploring how ambient AI can extend the value of clinical conversations across downstream workflows, including coding, risk adjustment, prior authorization, and other clinician use cases including nursing workflows.

About Northwell Health

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, western Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees – including members of Northwell Health Physician Partners and Nuvance Health Medical Practices – who are working to change health care for the better. Northwell, named a TIME100 Most Influential Companies 2025, is making breakthroughs in medicine at the Feinstein Institutes for Medical Research. Northwell is training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Nursing and Physician Assistant Studies. For information on our more than 100 medical specialties, visit Northwell.edu and follow us @NorthwellHealth on Facebook, X, Instagram and LinkedIn.

About Abridge

Abridge was founded in 2018 to power deeper understanding in healthcare. Abridge is now trusted by more than 200 of the largest and most complex health systems in the U.S. The enterprise-grade AI platform transforms medical conversations into clinically useful and billable documentation at the point of care, reducing administrative burden and clinician burnout while improving patient experience. With deep EHR integration, support for 28+ languages, and 50+ specialties, Abridge is used across a wide range of care settings, including outpatient, emergency department, and inpatient.

Abridge’s enterprise-grade AI platform is purpose-built for healthcare. Supported by Linked Evidence, Abridge is the only solution that maps AI-generated summaries to source data, helping clinicians quickly trust and verify the output. As a pioneer in generative AI for healthcare, Abridge is setting the industry standard for the responsible deployment of AI across health systems.

Abridge was awarded Best in KLAS 2025 for Ambient AI in addition to other accolades, including Forbes 2025 AI 50 List, TIME Best Inventions of 2024, and Fortune’s 2024 AI 50 Innovators.